What countries do you ship to?
Albania, American Samoa, Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, United Arab Emirates, United Kingdom, Uruguay, and all US territories.
Please note that you are responsible for any country-specific taxes and duties, charged by your government to the purchasing party for importing items.
Telephone numbers are very important to speed up your shipping process, so we strongly encourage you to include your telephone number when placing an order.
When will my order ship?
Orders with Economy and Standard shipping can take up to 3 business days to be processed and shipped.
If additional processing time is needed, our Customer Care team will reach out regarding any delays. Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
What shipping methods do you offer?
CV Jaya Abadi offer Land, Air Freight and Sea Freight delivery services.
Delivery Time for Air Freight is 3 - 30 days, depending your area/ city/ or country location.
Delivery Time for Sea Freight is 12 - 45 days, depending your area/ city/ or country location.
Can I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please contact us via phone or email as soon as possible at +62 877 2515 9688.
Will I be charged for items shipped separately?
You will be charged a flat rate for shipping and handling for each order placed.
Will my package require a signature or additional fees upon delivery?
Yes. Unfortunately, we are not in control of the taxes and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility.